Shipping & Returns
Return Policy
In the unlikely event you are not satisfied with your purchase, don't worry! We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt/proof of purchase enclosed in your return shipment with your name and address. **Return shipping is paid by the customer. The customer can choose any preferred shipping service for the return.**
TO START A RETURN, YOU MUST FIRST CONTACT US AT: piperandprue.shop@gmail.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at piperandprue.shop@gmail.com.
Please note that returns will need to be sent to the following address with your receipt/proof of purchase with your name and address enclosed in the package:
PIPER & PRUE (RETURNS)
50 SCHOOL RD. UNIT 311, MILL SPRING, NC 28756
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt/proof of purchase enclosed in your return.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at piperandprue.shop@gmail.com.
Shipping
We understand the importance of receiving your order promptly and in perfect condition.
- Free Shipping: All orders above $49
Please note that shipping takes 5-10 business days.
PIPER & PRUE LLC does not ship to customers outside the United States at this time.
Returns
If you are not completely satisfied with your purchase, we offer a 14 day return policy. Return requests must be initiated within 5 days of receiving your order.
To initiate a return, please email piperandprue.shop@gmail.com. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund if for unmet policy terms.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
**Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.**
If you have any questions about our shipping or return policies, please email piperandprue.shop@gmail.com. Our customer service team will be happy to assist you.