Shipping Destinations

We are currently shipping to:

• Customers within the United States and U.S. territories
• All US Military bases, APO/FPO
• Puerto Rico, Guam, and U.S. Virgin Islands.

We do not ship to customers outside the United States at this time.

Shipping speed is one of our top priorities and therefore, we will only officially expand shipping to other regions besides the United States when we can guarantee the shipping time. 

*Some US products may have a 4-7 business day shipping time. If you have other US products with 2-5 business days shipping time in the same order, it will adhere to the 4-7 business days, even with expedited or overnight shipping. We suggest placing separate orders if you need the 2-5 business days products expedited or overnighted.

**Expedited and Overnight shipping only applies to the actual shipping portion of the order, it does not expedite the processing time of orders.

***You will be able to choose the method of shipping when purchasing samples in the app during checkout.

*The estimated shipping time will show for each shipping method, please take into consideration for both US and overseas products.

Shipping Method will be shown in each order detail page below order number

If you are not completely satisfied with your purchase, we offer a 14 day return policy. Return requests must be initiated within 5 days of receiving your order.

To initiate a return, please email piperandprue.shop@gmail.com. Once your return request is received and reviewed, we will notify you of the approval or rejection of your refund. If approved we will send you an email to notify you of the next steps to process your refund.

If you are approved, once we receive and inspect your return, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you have any questions about our shipping or return policies, please contact us and our customer service team will be happy to assist you.